Subscription & Cancellation Policy

Effective date: October 14, 2026

This Subscription & Cancellation Policy ("Policy") explains subscriptions offered under the Zyara trade name ("Zyara," "we," "us," or "our"). It applies to every subscription bought on tryzyara.com or through our checkout at checkout.tryzyara.com. It is part of, and should be read together with, our Terms of Service, Refund Policy, and Shipping Policy. If this Policy conflicts with any of those documents on a subscription matter, this Policy controls, subject to your rights under applicable law.

1. Summary of Key Terms

Automatic renewal: Your subscription renews automatically and you will be charged until you cancel.
What you receive: The recurring quantity of Zyara Dental Reliner specified in the subscription plan you select, including one-, two-, or three-tube plans where offered. Your renewal quantity and delivery frequency are disclosed before purchase and in your subscription confirmation.
Price: The recurring subscription price shown at checkout and in your order confirmation, plus any applicable sales tax. Standard shipping within the United States is free.
When you are charged: On the first renewal date and at the recurring billing interval disclosed for your selected plan at checkout and in your subscription confirmation, using your authorized payment method.
How to cancel: Any time, online at customer.tryzyara.com or by emailing support@tryzyara.com. You do not need to call us or speak with anyone to cancel.
Deadline: Cancel before your next scheduled billing date to avoid that charge.

2. Enrolling in a Subscription

You enroll by selecting a subscription option (for example, "Subscribe & Save") at checkout and completing your purchase. Before you submit your order, the checkout shows the subscription's material terms: that it renews automatically until cancelled, the recurring price, the billing and delivery frequency, and how to cancel.

By affirmatively consenting to the disclosed subscription terms and submitting your subscription order, you authorize us, or our payment processor on our behalf, to charge your payment method the first-order amount today and the disclosed recurring subscription price at your selected plan's billing interval, until you cancel. We keep a record of this authorization. A one-time purchase does not enroll you in a subscription.

After your order is placed, we send an email confirmation. It contains the subscription terms, the cancellation policy, and instructions for cancelling online.

3. What Each Renewal Includes

Each renewal shipment contains the recurring quantity specified in your selected subscription plan. If you select a two-tube recurring plan, each renewal shipment contains two tubes; if you select a three-tube recurring plan, each renewal shipment contains three tubes. A one-tube recurring plan contains one tube per renewal shipment. The billing interval, delivery frequency, and recurring price are those disclosed for that plan before purchase and in your subscription confirmation; they are not necessarily the same across plans.

An introductory bundle or free promotional tube does not, by itself, determine your recurring quantity. Where the first shipment differs from later shipments, both quantities and the later recurring charge must be clearly disclosed before you subscribe. This Policy does not convert an existing multi-tube recurring plan into a one-tube plan or authorize a change to an existing subscriber's agreed terms.

Promotional pricing, bundle discounts, and free bonus items (such as digital guides) apply only to your first order, unless the checkout clearly says otherwise.

4. Billing

Billing date. Renewals are charged on the schedule disclosed for your selected plan, unless you subsequently authorize a change or a change is lawfully made under Section 5. Your next billing date is shown in your account at customer.tryzyara.com.
Shipping. Renewal orders are usually processed and shipped within one business day after they are charged, as described in our Shipping Policy.
Taxes. Applicable sales tax is calculated on each renewal based on your shipping address.
Failed payments. If a renewal charge is declined, we may retry the payment method on file over the following days. We may also email you so you can update it. If we still cannot collect payment, we may pause or cancel your subscription. We do not ship a renewal order until it has been paid for.
Updating your payment method or address. You can update your payment method and shipping address at customer.tryzyara.com, or by emailing support@tryzyara.com.

5. Changes to Your Subscription Terms

If we change the price or any other material term of your subscription, we will email you a clear notice before the change takes effect. The notice will be sent at least seven (7) days, and no more than thirty (30) days, before the change. It will describe the change, state its effective date, and explain how to cancel. If you do not want to continue under the new terms, you may cancel before the effective date and you will not be charged under them.

6. Reminders

At least once each year while your subscription is active, we will email you a reminder. It will state that your subscription renews automatically, the current price and frequency, and how to cancel. We will also send any other renewal notices required by the law of the state where you live.

7. How to Cancel

You may cancel your subscription at any time, for any reason, using either of these methods:

Online (fastest): Go to customer.tryzyara.com, sign in with the email address you used at checkout, select your subscription, and choose Cancel subscription. Online cancellation is available 24 hours a day, 7 days a week, and takes effect immediately.
By email: Send a message to support@tryzyara.com that includes your name, the email address on your order, and your order number (if you have it), and say that you want to cancel. We will process email cancellations within one (1) business day of receipt.

Cancelling is never harder than signing up was. We will not require you to call us, speak with an agent, or give a reason in order to cancel.

During online cancellation, we may show you a one-time offer, such as a discount, a skipped shipment, or a pause. You are never required to accept it. A clearly labeled option to finish cancelling will be shown with any offer, and choosing it ends the process.

8. When Cancellation Takes Effect

Before your billing date: If you cancel before your next scheduled billing date, no further charges will be made and no further shipments will be sent.
After a renewal has already been charged: Cancelling stops all future renewals. It does not automatically reverse a renewal that was already charged before you cancelled; that order will be processed and shipped. See Section 9 for refunds.
Confirmation: Every cancellation is confirmed by email. The confirmation states that your subscription has been cancelled and the date it took effect. If you do not receive a confirmation within one (1) business day, contact support@tryzyara.com.
Billing errors: If you are charged after your cancellation took effect, we will refund that charge in full to your original payment method.

9. Refunds on Subscription Orders

First order. Your first order is covered by our 60-Day Money-Back Guarantee, subject to the terms of our Refund Policy.
Renewal orders. Renewal orders charged before you cancelled are generally non-refundable. This does not apply in the following cases, where we will issue a refund or replacement:
a renewal charged after your cancellation took effect;
a duplicate or otherwise erroneous charge;
a renewal charged under a price or term change that we did not notify you about as described in Section 5;
a renewal shipment that arrives damaged or defective, or is confirmed lost in transit, in line with our Shipping Policy.
Your rights under law. Nothing in this Policy limits any refund or cancellation right you have under applicable law.

Approved refunds are issued to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

10. Pausing, Skipping, or Changing Your Subscription

Where available, you may pause your subscription, skip an upcoming shipment, or change your next billing date at customer.tryzyara.com or by emailing support@tryzyara.com. These requests must be made before your next scheduled billing date. A paused subscription is not charged while it is paused. It resumes automatically on the resume date you choose, and we will remind you before the first charge after the pause.

11. Our Right to Cancel

We may cancel a subscription if the product is discontinued, payment cannot be collected, we detect fraud or misuse, or there is a violation of our Terms of Service. If we cancel, we will notify you by email. We will refund any amount charged for a renewal that we will not ship.

12. Billing Questions and Disputes

If you have a question about a charge, please contact support@tryzyara.com first. We respond within one (1) business day and resolve most billing questions faster than a bank dispute.

If a chargeback is filed on a subscription charge that was authorized and processed under this Policy, we may submit records of your enrollment, authorization, notices, and delivery to the card issuer.

13. Contact Us

Zyara Email: support@tryzyara.com Manage your subscription: customer.tryzyara.com Website: tryzyara.com

14. Changes to This Policy

We may update this Policy from time to time. The current version is posted on tryzyara.com with its effective date. Changes do not apply to charges made before the change. Material changes affecting active subscriptions are handled as described in Section 5. The effective date printed on this Policy does not substitute for required notice or consent and does not retroactively change previously agreed subscription terms.