Shipping policy
Last updated: July 26, 2026
Here's everything you need to know about how we get your order to your door.
1. Order Processing Time
Orders are processed within 1–2 business days of being placed (Monday–Friday, excluding holidays). You'll receive an order confirmation immediately, and a separate shipping confirmation with tracking once your package ships.
2. Shipping Rates & Delivery Estimates
We currently ship within [the United States — update if you ship internationally].
- Free shipping on all orders $100 and over
- Orders under $100 will show a flat shipping rate at checkout
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–12 business days |
Delivery estimates begin from the date of shipment, not the order date, and are estimates provided by our shipping carrier — not guarantees.
3. Order Tracking
Once your order ships, you'll receive an email with a tracking number. If you don't receive tracking information within 3 business days of your order, contact us at zyarasupport@gmail.com.
4. Shipping Delays
Occasional delays may occur due to weather, carrier issues, or high order volume. We'll communicate known delays when possible, but we are not responsible for carrier-side delays once your package has shipped.
5. Incorrect Addresses
Please verify your shipping address carefully at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer. If you catch an error right after placing your order, email us immediately at zyarasupport@gmail.com — we'll do our best to update it before fulfillment, but changes cannot be guaranteed once an order has entered processing.
6. Lost or Stolen Packages
If your tracking shows delivered but your package hasn't arrived:
- Check with neighbors, building management, or a safe drop location.
- Contact the carrier directly using your tracking number.
- Still missing? Email zyarasupport@gmail.com and we'll help you investigate and determine next steps.
We are not liable for packages confirmed delivered by the carrier that are subsequently lost or stolen, but we'll always do what we can to help.
7. Damaged in Transit
If your device arrives visibly damaged, take photos immediately and email them to zyarasupport@gmail.com with your order number. We'll arrange a replacement or refund promptly — at no cost to you.
8. Contact Us
Zyara Email: zyarasupport@gmail.com Website: tryzyara.com