Refund policy

Last updated: July 26, 2026

We want you to feel confident buying from Zyara. Here's exactly how returns and refunds work.

1. Return Window

We accept return requests made within 30 days of your delivery date. After 30 days, all sales are final.

2. Condition Requirements

To be eligible for a return, your device must be:

  • In its original packaging or repackaged securely to prevent damage in transit
  • Inclusive of all accessories, manuals, and items that came in the box
  • Free of physical damage caused by misuse (normal use wear does not disqualify a return)

3. How to Start a Return

  1. Email zyarasupport@gmail.com with your order number and reason for the return.
  2. We'll respond within 1–2 business days with return authorization and a return shipping address.
  3. Ship the item back using a trackable shipping method. We recommend keeping your tracking number — we are not responsible for returns lost in transit without proof of shipment.

4. Return Shipping Costs

  • Customer-initiated returns (e.g., changed your mind, not what you expected): the customer covers return shipping.
  • Our error (wrong item shipped, device arrived damaged or defective): we cover all return shipping costs and will send a replacement or issue a full refund at your choice.

5. Refund Processing

Once we receive and inspect your return:

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Your bank or card provider may take additional time to post the funds.
  • We'll email you to confirm once the refund has been issued.

6. Damaged or Defective Devices

If your device arrives damaged or stops working within the return window, contact us immediately at zyarasupport@gmail.com with your order number and photos of the issue. We'll make it right — replacement or full refund, your choice, at no cost to you.

7. What's Not Eligible for Return

  • Items returned more than 30 days after delivery
  • Devices that show clear signs of misuse, physical damage, or tampering
  • Missing accessories or incomplete units
  • Gift cards, if offered, are non-refundable

8. Exchanges

Want a different item instead of a refund? Email us at zyarasupport@gmail.com and we'll help arrange an exchange, subject to availability.

9. Contact Us

Email: zyarasupport@gmail.com

Website: tryzyara.com